Exchange and Return Policy

First: Return and Contract Cancellation Policy

The Consumer’s Right to Request a Return in Legally Permitted Cases

1. The consumer has the right to cancel the contract and return the product within 7 days from the date of purchase or contract, in accordance with the provisions of the E-Commerce Law, provided that the product has not been used or benefited from.
2. The product must be returned in a condition that allows it to be resold and must not have been damaged, used, or altered by the consumer, subject to the cases and conditions stipulated by law.
3. The consumer shall bear the costs associated with the return process, including shipping and returning the product to the store, unless otherwise agreed by both parties or where the law requires the store to bear such costs.
4. After receiving the returned product and verifying its condition, the amount due to the consumer will be refunded in accordance with the applicable laws and regulations.

The Consumer Does Not Have the Right to Cancel the Contract in Cases Excluded by Law, Including:

1. If the product is made according to the consumer’s request or customized according to specifications provided by the consumer, unless the product is defective or does not conform to the specifications provided by the consumer.
2. If the product has been damaged or defective due to misuse, improper storage, improper handling, or improper care by the consumer.
3. Any other cases in which contract cancellation is not permitted under the E-Commerce Law and its Implementing Regulations.

Second: Exchange Policy

The Consumer May Request an Exchange in the Following Cases:

1. The consumer may request an exchange in accordance with the store’s policy and the conditions applicable to the product as stated at the time of purchase.
2. The product must be unused, undamaged, and in its original condition, and the consumer must not have benefited from it, where such conditions apply to the requested exchange.
3. The store reserves the right to inspect the product before approving the exchange to verify its condition and compliance with the exchange requirements.
4. If the exchange is due to a defect in the product or because it does not match the order or agreed specifications, the case will be handled in accordance with the consumer’s statutory rights, and the store shall bear any costs that it is legally required to bear.
5. If the exchange is requested solely at the consumer’s preference without any defect or error on the part of the store, the consumer shall bear the shipping and exchange costs, unless otherwise agreed by both parties.

The Exchange Policy Does Not Apply to:

1. Products that have been manufactured according to the consumer’s request or customized according to specifications, designs, or measurements provided by the consumer, unless the product is defective or does not conform to the agreed specifications.
2. Products that have been damaged, misused, or altered after receipt.
3. Products that have been used or benefited from, where such use prevents exchange under applicable laws or the product’s stated terms.

Third: Damaged or Non-Conforming Products

• Damaged.
• Defective.
• Different from the product ordered.
• Not conforming to the agreed specifications.

Fourth: How to Submit an Exchange or Return Request

• Order number.
• Customer name.
• Reason for the exchange or return request.
• Photos of the product, when required.
• Any additional information that may help us process the request.

Contact and Inquiries